A.J. Brown Kelly Green Vapor Limited Jersey

Processing Time

• In-stock products: Orders are processed within 1-3 business days.
• Customized products: Orders are processed within 3-5 business days.
• Orders are not processed on weekends or holidays.

Delivery Time

• In-stock products: Estimated delivery time is 11-15 business days after processing.
• Customized products: Estimated delivery time may take longer due to production time.
• Delivery times may vary based on your location and external factors beyond our control.

Shipping Rates

• Shipping rates are calculated at checkout based on the destination and package weight.
• Expedited shipping options are available at an additional cost.

Shipping Methods

• We offer standard shipping for all orders.
• Expedited shipping is available upon request at an additional charge.

Order Tracking

• Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.
• If you do not receive your tracking information within the expected processing time, please contact our support team.

International Shipping

• We ship worldwide. International delivery times vary depending on destination and customs processing.
• Customers are responsible for providing accurate shipping details to avoid delays or lost packages.

Customs, Duties, and Taxes

• For international orders, the recipient is responsible for all customs fees, import duties, and taxes.
• We are not responsible for delays caused by customs clearance.

Shipping Delays

• While we strive to meet our delivery estimates, delays may occur due to:
  • Weather conditions
  • Holidays or high-order volume periods
  • Carrier delays
  • Customs processing for international orders

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery for assistance.
• We will work with the shipping carrier to resolve the issue or offer a replacement/refund where applicable.

Address Changes & Order Cancellations

• If you need to update your shipping address or cancel an order, please contact us within 24 hours of placing your order.
• Once an order has been shipped, we cannot modify the shipping address or cancel the order.

Returns & Exchanges

• Please refer to our Return Policy for details on returning or exchanging items